SOLUTIONS

Field Service Lightning

Take advantage of Salesforce’s Field Service Lightning platform to deliver faster, smarter, more personalized service from the phone to the field on one platform.  Create work orders from any case, fast.  Manage complex assets, schedule and dispatch work, intelligently.  Manage and monitor technicians, access information from any mobile device, monitor performance in real time, configure Field Service Lightning for dispatchers and field service technicians alike.  Streamline communication between your technicians and customers.

APP SOLVE’S FIELD SERVICE LIGHTNING OFFERING

AUTOMATED WORK ORDER CREATION FROM ANY CASE
OPTIMIZE THE TECHNOLOGY
MANAGE AND OPTIMIZE JOBS ANYWHERE ON ANY MOBILE DEVICE

AUTOMATED WORK ORDER CREATION FROM ANY CASE

Create and manage work orders for field service operations and instantly view Knowledge articles and track SLA compliance with Milestones. Work orders are integrated with Accounts, Contacts, Assets, Cases, Entitlements, and other object so you can pull in data across Salesforce.

SCHEDULE AND ASSIGN WORK, INTELLIGENTLY

Instantly book truth-based service appointments from Agent Console or a Customer Community. And with intelligent scheduling, jobs are automatically assigned to the right resource based on time, skills, location, and any business rules to increase employee productivity.

MANAGE AND OPTIMIZE JOBS ANYWHERE ON ANY MOBILE DEVICE

The Field Service Lightning mobile app* brings the full power of on-site job management to your mobile workforce. Improve first visit resolution by arming mobile employees with this best-in-class mobile solution that delivers job schedules, visibility into van stock and inventory, knowledge articles, and real-time collaboration while they’re on the go, regardless of cell phone connectivity. This mobile app can be tailored to provide your mobile workforce with exactly what they need.

OUR EXPERTISE IN FIELD SERVICE TECHNOLOGIES

App Solve is a leader and early adopter in the Salesforce.com Field Service Lightning platform.  We co-sold the very first Field Service Lightning solution purchased and implemented in all of North America in Salesforce.com’s small-business vertical in April 2016 to an exciting business experiencing exponential growth in Boston Massachusetts.  App Solve now have over 5 successful customers on this flourishing platform and a great number more ready to experience the benefits of this super-impactful platform.

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