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Field Service Lightning

Hawaiian Cool Water (HCW) operates on the belief that “The water we drink should not only be clean, but its production and delivery should be non-damaging to our environment.” HCW achieves an environmentally conscience water product through purification of water right before it is dispensed, which eliminates the need for plastic waste from bottles and water jugs.

Installation

For example, a client purchases a new water cooler, piping to the water source needs to be set up in order to operate the water coolers

Removals, Upgrades & Cooler Swaps

An example would be that a client is conducting renovations in the area where the water cooler is located and would like to move it to a different location. Another example is that a client wants a hot water tap and a cold water tap- this would entail an upgrade.

On-Going Maintenance

An example would be that a client is conducting renovations in the area where the water cooler is located and would like to move it to a different location. Another example is that a client wants a hot water tap and a cold water tap- this would entail an upgrade.

Service Calls

Anytime you have an issue, you can call HCW and a technician will come onsite to fix it.

Our Process

HCW has a unique structure for managing their contracts. One account can have multiple sites, where each of those individual sites may have more than one asset (where an asset is the water cooler) [Figure 1]. There are two possible contracts that can exist:

  • All the water coolers on that one site can be serviced under one contract
  • Water coolers can be serviced as a conglomerate of sites under one account

The typical service contract follows this process:

You lease a water cooler, you’re billed monthly, and the monthly rate is based off the product you’ve purchased. The lease term will run 3 years, and will automatically renew unless you opt out.

The process by which HCW generally follows when one of the above services is required:

  • 1Create a Work Order for the asset that requires work
  • 2Dispatch the job to a technician
  • 3Technician comes to fix it

Solutions

AUTOMATION

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ASSET VISIBILIT

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USER EXPERIENCE

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