Salesforce World Tour – The AppSolve Recap
The ongoing Salesforce World Tour is full of exciting advancements in business and technology. From ice cream to Einstein, here’s a roundup of AppSolve’s favourite things from the action-packed event.
By now, we’ve grown accustomed to various forms of voice technology. What started as the voice-controlled audio systems in our cars have evolved into the more refined ‘house robots’ such as Google Assistant. While controlling your home and basic schedule hands-free is a convenient perk of 2019 living, voice technology has not yet proved itself in the business sphere – until now. Enter: Einstein Voice, the AI-powered, voice-controlled business assistant from Salesforce. Einstein Voice is built into the Salesforce system and easily operates on natural language. It ‘learns’ company acronyms, logs meetings and memos, manages schedules for the whole team, and provides client insights. We can’t wait to see how Einstein Voice improves office workflow. Take a look at the incredible demonstration here: https://www.salesforce.com/blog/2018/09/introducing-einstein-voice.html
Customer 360 is the ultimate organizational tool. The technology allows users to connect information across multiple apps into one place. This means that users have access to all of a client’s information in an unprecedentedly fast and accurate manner. Here at AppSolve – like all good B2C platforms – we know the value of a streamlined customer experience, and Customer 360 is just the tool that we’ve been waiting for. Check it out here: https://www.salesforce.com/solutions/customer-360/
At AppSolve, customers and their stories are our top priority. Unilever’s customer story really hits home. With products that reach 2.5 billion people every day, Unilever recognizes the importance of bringing technology to the forefront of their enterprise. Their spectrum of products is incredibly broad and includes the one and only Ben and Jerry’s ice cream. By successfully implementing B2C centered technology, they created the Flavour Lab app which allows customers to create custom ice cream flavours. Watch their story here: https://www.youtube.com/watch?v=2s0jJ_6b9xs
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We took a trip down memory lane this week with our Founder and CEO, David Brabrook, to revisit our first Field Service Lightning Implementation – which also incidentally was the first of its kind in the small-medium business vertical in North America. Read on below to learn how it all came to be.read more